Pet Guarantee Policy

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At Birdsmalta.com we take great care to ensure that all pets in our store are kept in a healthy and well-maintained environment. However, once a pet leaves our premises, we can no longer be responsible for its health, behavior, or well-being.

1. No Returns

All pet sales are final. Due to the nature of live animals, we do not accept returns, refunds, or exchanges on any pet purchased from our store.

2. Health & Well-being

We do our best to ensure that all pets are in good health before they leave our care. However, we cannot guarantee the future health of any pet due to various factors, including but not limited to diet, environment, and stress. We are not liable for any natural or unnatural causes that may result in illness, injury, or loss of the pet after purchase.

3. Behavior Disclaimer

We do not guarantee the behavior, temperament, or training of any pet. Each pet’s personality and adaptability may vary, and it is the owner’s responsibility to provide proper care, training, and socialization.

4. Bird Sexing Disclaimer

Unless a DNA test has been carried out, the sex of birds cannot be 100% guaranteed. While visual or physical characteristics may provide an indication, the only reliable method for determining sex is through DNA testing.

5. Support & Assistance

If you require guidance regarding your new pet, feel free to contact us via our WhatsApp support line at +356 77115222. Please note that our support is for general advice only and does not replace professional veterinary care.

6. Veterinary Emergencies

If your pet experiences any health issues, please contact a licensed veterinarian as soon as possible. We strongly recommend regular veterinary check-ups to ensure your pet’s ongoing well-being.

By purchasing a pet from [Your Store Name], you acknowledge and agree to the terms outlined in this policy.