Return and Refund Policy

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Returns and Refund Policy for BirdsMalta.com

Effective Date:  Jan 03 , 2026

At BirdsMalta.com, we strive to ensure that our customers are satisfied with their purchases. Please read our Returns and Refund Policy carefully before making a purchase.

• Products must be returned within 14 days of delivery.
• Items must be unused, in original packaging, and in the same condition as received.
• Proof of purchase is required for all returns.

               Note: Pet food products are non-returnable due to hygiene and safety reasons.

• Pet food items.
• Avian DNA testing services (results are 100% accurate and non-refundable)
• Pet Supplements.
• Electronic Equipment. We test each electronic equipment prior dispatch. Returns are only accepted if the item has a fault that is covered by the warranty.

• Once your return is received and inspected, we will notify you of the approval or rejection.
• Approved refunds will be processed within 7-10 business days to the original payment method.
• Shipping costs are non-refundable.
• Returns must be brought to our Shop Location at customers own expense.

• If you receive a damaged or defective item, contact us within 24 hours of delivery for a replacement or refund.

For any return or refund inquiries, contact us at:

BirdsMalta.com
Email: sales@birdsmalta.com
Phone Or WhatsApp: +356 7711 5222

By purchasing from BirdsMalta.com, you agree to this Returns and Refund Policy.