At BirdsMalta.com, some items may occasionally be on back order due to high demand or supplier availability. By placing an order on BirdsMalta.com, you are agreeing to this policy.
- Delivery Timeframe
- Back ordered items are typically delivered within 3 days up to a maximum of 3 weeks.
- While we always strive to process orders as quickly as possible, we appreciate your patience during this period.
- Refunds for Back Ordered Items
- Back ordered items cannot be refunded unless you notify us within 24 hours of purchase, due to logistics and procurement processes.
- If we determine that an item cannot be delivered within 3 weeks, we will automatically issue a refund within 48 hours.
- Customer Support
- For any questions or concerns regarding back ordered items, please contact our support team. We are happy to assist and provide updates on your order status.
Thank you for choosing BirdsMalta.com and for your understanding as we work to deliver your pet supplies as quickly as possible.