Delivery Policy

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Once your order is placed, we aim to prepare and dispatch it as quickly as possible to ensure prompt delivery. Our standard order processing & Delivery time is within 48 hours, Monday to Friday, excluding public holidays. Orders received on a Saturday & Sunday will be delivered on Tuesday.

Orders placed outside of our operating hours or during peak periods may require slightly longer processing times. We appreciate your patience and understanding during such times. Once processed, your order will be dispatched according to your locality.

Once your order is picked up by our courier we will notify you  Via e-mail from sales@birdsmalta.com so if you are reading this and planning to make an order make sure to mare the address as not spam in your e-mail app.

Delivery Charges:

• Free delivery on orders over €45
   
• €6.50 inc Vat delivery fee on orders below €45
   

Local Pickup :

For added convenience, local pickup is also available from Marsaskala, allowing customers to collect their orders in person. You will be given the pickup location during checkout were you will also be able to select a pickup time slot.

Urgent Orders: 

If you need urgent supplies you can find us on Wolt as BirdsMalta Between 8:30am & 7:30pm & 8:30pm till 10:30pm daily including weekends.

We take great pride in providing a fast and efficient delivery service to ensure your pets never have to wait too long for their supplies.

Please note that the stated delivery times do not take into account potential delays during peak seasons or unforeseen events, such as Christmas or Black Friday promotions.