Refund policy

Effective Date: January 03, 2026

At BirdsMalta.com™, we strive to ensure customer satisfaction. Please review our policy carefully before making a purchase.

1. Returns Eligibility

  • Returns must be made within 14 days of delivery.

  • Items must be unused, in their original packaging, and in the same condition you received them.

  • Proof of purchase is required.

2. Non-Returnable Items

  • Pet food products — non-returnable for hygiene and safety reasons.

  • Pet supplements — non-returnable for hygiene and safety reasons.

  • Pet hygiene products — non-returnable for hygiene and safety reasons.

  • Avian DNA testing services — results are accurate and non-refundable.

  • Electronic equipment (such as electronic toys, heating or UV reptile & bird lamps, and fixtures) — tested before dispatch; returns are only accepted for warranty-covered manufacturer faults.

  • Exclusion: Heat Bulbs and UV Lamps are strictly excluded from any warranty. These are delicate, consumable items, and we cannot be held responsible for damage caused by external electrical connections, power surges, or improper handling.

3. Refund Process

  • Returns are inspected upon receipt.

  • Approved refunds are processed within 7–10 business days.

  • Refunds are issued to your original payment method.

  • Shipping costs are non-refundable.

  • Returns must be delivered to our shop location at the customer’s expense.

4. Damaged in Transit

Items are only eligible for a damage-related return in the rare event that they sustain damage during transit. To initiate a claim, you must provide clear video and photographic evidence of both the damaged item and the original packaging. This evidence must be sent to returns@birdsmalta.com within 12 hours of receiving your order.

Upon verification of the evidence, we will determine whether to issue a direct refund or require the physical return of the item. Should a return be necessary, the shipping costs must initially be covered by the customer. These costs will be fully credited back to you once we have verified the return shipping receipt and the associated tracking number.

5. Contact Us

Need help with a return? Contact us via:

  • Email: returns@birdsmalta.com

  • Phone: +356 7711 5222

  • WhatsApp: +356 7711 5222

By purchasing from BirdsMalta.com™, you agree to this Returns & Refund Policy.

Where to paste this:

  1. Go to your Shopify Admin and click Settings (the gear icon at the bottom-left).

  2. Click on Policies.

  3. Scroll down to the Refund policy section box.

  4. Paste this text right inside and click Save at the top right!