Shipping policy

Orders are prepared and dispatched as quickly as possible to ensure your pets get exactly what they need. 

Standard Next-Working Day Delivery (Malta & Gozo)

Available for all standard shipments. Customers now have the option to select their preferred delivery day directly in the cart before proceeding to checkout!

  • Delivery Windows: Deliveries are carried out between 8:30 AM and 5:00 PM in Malta, and between 1:00 PM and 5:00 PM in Gozo.

  • Order Cutoff: Simply place your order by midnight (24:00) to receive it the very next working day (unless the item is on backorder).

  • Rates: Delivery is FREE on all orders over €45. A standard €6.00 fee applies to orders below €45.

  • Weekend Orders: Orders placed on Saturday or Sunday will be processed and delivered on Monday, unless a different preferred day was selected at checkout.

Instant Express Delivery (Malta Only, Excluding Gozo) 6€ OFF Delivery Fee!

Need your supplies immediately or at a highly specific time? Checkout directly on our website for hyper-fast fulfillment.

  • Schedule Your Delivery: You can now book a specific day and time directly in your cart before checkout, or choose immediate dispatch to get your order in 60 minutes or less!

  • Available Daily: Operating from 09:00 to 23:00, 365 days a year, including weekends and public holidays.

  • Dynamic Rates & Discounts: Your instant delivery rate is calculated automatically at checkout based on your location. A 6€ Discount is automatically deducted from the delivery fee for orders of €45 or more.

  • Live Tracking: Track your driver exactly once checkout is complete.

Local Pickup (Marsaskala) 3€ OFF Orders!

Skip the courier and collect your items directly from our Marsaskala location & Save.

  • Flexible Scheduling: You can pre-book your pickup in the cart by selecting your preferred time and date before checkout.

  • 3€ OFF: When selecting this option input Cupon Code PIK3 & Save 3€

  • Lightning Fast: Preparation time is just 20 minutes (which is already factored into the system's available time slots).

  • Available Daily: Pickups are available 365 days a year, including weekends and public holidays, from 09:30 to 23:00.

  • Easy Navigation: A pinned location link will be provided in your confirmation email so you can find us instantly.

Instant Delivery via Apps

Need delivery outside our direct express hours? Order from 07:00 till 24:00 Daily (including weekends & public holidays) via your favorite delivery apps:

  • Shop on Wolt or Bolt: (Search: BirdsMalta.com Pet Shop)

International EU Shipping - FREE Insurance included!

We deliver premium bird, parrot, and pet supplies strictly across Europe. All international orders are dispatched via MaltaPost Tracked & Signed For to guarantee secure delivery.

  • Supported Countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

  • Pawfit Trackers: For Pawfit GPS Tracker orders destined for the European Union, we ship exclusively via DHL Express. Orders typically arrive within 2–4 business days from dispatch, and you will receive a DHL tracking number by email once your order is on its way.

Frequently Asked Questions

Do you provide Instant Express Delivery in Malta? Yes! We offer direct 40-60 minutes Express Delivery across Malta (except Gozo). You can also schedule your exact preferred day and time in the cart. Checkout directly on our website (available daily 09:00 - 23:00) with full live tracking!

Do you deliver pet supplies to Gozo? Absolutely. We offer fully reliable pet supply delivery to Gozo. Our next-working-day standard shipping explicitly covers both Malta and Gozo, ensuring your pet care essentials reach you safely between 1:00 PM and 5:00 PM.

What if I need an order late at night or early morning? Our direct Instant Express runs from 09:00 to 23:00. For extended hours (07:00 to 24:00), you can utilize our Wolt or Bolt integrations for immediate dispatch. Standard website orders placed outside these hours will be scheduled for the next business day.

How do I qualify for the Free 3% Discount? It is completely automatic! When your shopping cart total reaches €100 or more, our system will instantly apply a 3% discount to your entire order at checkout. No promo codes required.

What kind of gardening supplies do you stock? Our online shop offers premium gardening supplies in Malta to keep your outdoor spaces looking pristine. We carry top-tier Trecomposti potting soils, Miracle-Gro fertilizers, durable Idel planters, and efficient Hozelock watering systems.

Do you supply home and garden pest control products? Yes, we stock highly safe, professional pest control solutions in Malta. From targeting garden insects to managing indoor pest environments, we provide highly effective options from industry-leading specialist brands like Vebi to keep your home protected.

Can I track my international EU order? Yes. All of our international shipments to the EU are dispatched via MaltaPost Tracked & Signed For. You will receive a tracking number via email as soon as your order is dispatched from our facility.