Shipping & Delivery

Standard Next-Working-Day Delivery — Malta & Gozo

Available for all standard orders. You can select your preferred delivery day directly in the cart before checkout.

• Delivery Windows: 8:30 AM – 5:00 PM in Malta · 1:00 PM – 5:00 PM in Gozo
• Order Cutoff: Place your order by midnight (24:00) for next-working-day delivery (subject to stock availability)
• Rates: FREE on all orders over €45 · €6.00 for orders below €45
• Weekend Orders: Orders placed Saturday or Sunday are processed and delivered Monday, unless a different day was selected at checkout

Instant Express Delivery — Malta Only (Excluding Gozo)

Need it now? Get pet supplies in 30–40 minutes with Instant delivery. The actual estimate is shown when booking and depends on your address, availability and traffic.

• Schedule Your Delivery: Book a specific day and time in your cart, or choose immediate dispatch
• Available Daily: 09:00 – 23:00, 365 days a year including weekends and public holidays
• Rates: Calculated automatically at checkout based on your location · €6 off the delivery fee on orders of €45 or more
• Live Tracking: Track your driver in real time from the moment your order is confirmed

Instant Delivery via Wolt & Bolt

Need delivery outside our direct express hours? Order via Wolt or Bolt from 07:00 to 24:00 daily, including weekends and public holidays.

• Search BirdsMalta.com Pet Shop on Wolt or Bolt
• Delivery is handled directly by Wolt or Bolt and is subject to their own terms, conditions, and delivery fees
• Please note that orders placed via Wolt or Bolt are processed through their platforms — for any issues with these orders, please contact the respective app's support team

Click & Collect — Marsaskala

Collect your order directly from our Marsaskala location and save.

• Flexible Scheduling: Pre-book your preferred pickup date and time directly in the cart
• Save €3: Enter coupon code PIK3 at checkout to save €3 on Click & Collect orders of €45 or more
• Ready in 20 Minutes: Preparation time is already factored into available time slots
• Available Daily: 09:30 – 23:00, 365 days a year including weekends and public holidays
• Easy to Find: A pinned location link is included in your confirmation email

International EU Shipping — Free Insurance Included

We deliver eligible premium bird, parrot, and pet supplies across Europe. Free insurance is included with international EU shipping. All standard international orders are dispatched via MaltaPost Tracked & Signed For, ensuring secure and reliable delivery.

Supported Countries: Austria · Belgium · Bulgaria · Croatia · Cyprus · Czech Republic · Denmark · Estonia · Finland · France · Germany · Greece · Hungary · Ireland · Italy · Latvia · Lithuania · Luxembourg · Netherlands · Poland · Portugal · Romania · Slovakia · Slovenia · Spain · Sweden

• Pawfit Products: Pawfit trackers, bundles, accessories and spares are available for delivery in Malta and Gozo only. We do not ship Pawfit products outside Malta.
• Liquids, Sprays & Aerosols: Products such as aquarium treatments, flea sprays, calming sprays, and other liquid or aerosol items are shipped exclusively via DHL Express. Multiple liquid items can be ordered together and will be consolidated into a single DHL shipment at no additional cost.
• Battery-Operated Items: Eligible non-Pawfit products containing a built-in or integrated battery are shipped via DHL Express in compliance with international courier regulations.
• Bulky Items: Certain large or heavy products (such as large cages and heavy equipment) are not available for international EU shipping and can only be delivered within Malta.
• Delivery Discounts: 6€ delivery discount applied automatically at checkout on all EU orders over 45€.

Delivery Access & Unclaimed Orders

Ground-floor delivery: Orders are delivered to the ground-floor entrance of the delivery address unless a different arrangement has been agreed with us in advance. Please meet your courier there. If you need assistance or have specific access requirements, contact us before ordering so we can discuss the arrangements.

Unclaimed orders: Please make sure someone is available to receive your order, or collect it within the courier’s notified collection period. If an order is unclaimed and returned to us because it could not be received or collected, the delivery charge already paid will not normally be refunded, as the delivery has been attempted. This does not apply where a refund is required by law or the return is due to an error by us or the courier.

Please contact us if you need to cancel or rearrange a delivery; not receiving or collecting an order does not by itself notify us of a cancellation. Your statutory withdrawal, cancellation and faulty-goods rights remain unaffected. Where you validly exercise a statutory right of withdrawal, we refund the standard outbound delivery charge as required by law.

Coming Soon — USA Shipping 🇺🇸

We are actively working in partnership with DHL to make shipping available to the United States on a selection of eligible products. Stay tuned — an announcement is coming soon. In the meantime, if you are based in the USA and are interested in a specific product, please contact us directly and we will do our best to assist.

Order Rewards & Delivery Savings

Your cart shows your estimated store credit and how much more to add to unlock 3% back or delivery savings. Delivery discounts depend on your destination, selected delivery method and applicable checkout conditions.

Eligible paid website orders earn 1.5% store credit below €100, or 3% on orders of €100 or more, based on the merchandise total after discounts. Credit is added automatically once your order is delivered or collected, never expires and can be used on future purchases. Delivery fees and gift-card purchases do not earn credit; gift-card value counts towards the tier threshold. Store credit is not an immediate discount and does not reduce the current delivery fee.

For all current offers and conditions, visit our Exclusive Offers. Reward adjustments after cancellations or refunds are explained in our Refund Policy.

Need help ordering? Contact support via WhatsApp at the bottom right, or our AI assistant at the bottom left.

Frequently Asked Questions

Do you provide Instant Express Delivery in Malta?
Yes! Instant delivery is available across eligible Malta addresses (excluding Gozo), with delivery in 30–40 minutes subject to the live booking estimate, availability and traffic. Schedule your preferred day and time in the cart, or choose immediate dispatch. Available daily 09:00 – 23:00 with full live tracking.

Do you deliver to Gozo?
Absolutely. Our next-working-day standard delivery covers both Malta and Gozo, with deliveries between 1:00 PM and 5:00 PM in Gozo.

What if I need an order late at night or early in the morning?
Our direct Instant Express runs from 09:00 to 23:00. For extended hours (07:00 – 24:00), order via Wolt or Bolt. Standard orders placed outside these hours are scheduled for the next working day.

How do I earn store credit?
Earn 1.5% on eligible orders below €100, or 3% on orders of €100 or more, after discounts. It is added automatically to your customer account once your order is delivered or collected. Your credit never expires: sign in at checkout to use it on future purchases. No reward code is needed.

Why are liquids, sprays, and battery-operated items shipped via DHL Express?
These products require specialised handling and packaging to ensure they arrive safely and in compliance with international courier regulations. You can order multiple DHL-eligible items together and they will all be consolidated into one shipment at no extra shipping cost.

Are there products that cannot be shipped internationally?
Yes. Certain large or bulky items such as large bird cages and heavy equipment are available for Malta delivery only and cannot be shipped to other EU countries. Pawfit trackers, bundles, accessories and spares are available for delivery in Malta and Gozo only. We do not ship Pawfit products outside Malta.

Will you ship to the USA?
We are working in partnership with DHL to make this available on selected products soon. If you are based in the USA, contact us directly and we will see how we can help.

Can I order via Wolt or Bolt?
Yes! Search for BirdsMalta.com Pet Shop on Wolt or Bolt for instant delivery from 07:00 to 24:00 daily, including weekends and public holidays.

What kind of gardening supplies do you stock?
We carry premium gardening supplies including Trecomposti potting soils, Miracle-Gro fertilisers, Idel planters, and Hozelock watering systems.

Do you stock pest control products?
Yes. We offer professional-grade pest control solutions from trusted brands including Vebi, covering garden insects, indoor pest management, and more.

Can I track my international EU order?
Yes. All standard EU shipments via MaltaPost are Tracked & Signed For. You will receive a tracking number by email as soon as your order is dispatched.